Open Access
From Support to Loyalty: How Work Environment, Commitment, and Fit Affect Employee Retention
Keywords:
Innovative work behavior
Transformational leadership
Psychological capital
Knowledge sharing
Abstract
Aim: This study aims to explore that how employee retention in the hotel industry is affected by a supportive work environment, organizational commitment, and person-organization fit. Methodology: Purposive sampling was used to select 162 employees from hotels and tourism destinations, and SEM-PLS was used to analyze the data. Findings: The findings demonstrated that employee retention is not directly boosted by a positive work environment. Employee retention is also positively and significantly impacted by organizational commitment and person-organization fit. This emphasizes how crucial it is to establish a work environment that encourages dedication and alignment with company values in order to boost employee retention. Implications/Novel Contribution: For real-world applications, the hospitality sector is urged to create retention plans that emphasize career advancement, leadership assistance, and raising employee engagement. The fact that this study only looked at only hospitality sector in one city of Indonesia, however, raises concerns about how generalizable the results are to other industries, such dining establishments and tourism admin- istration. It is advised that this study be expanded to include additional industrial categories in order to provide a more comprehensive knowledge.References
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Alifa, S., & Rakhmawati, L. (2022). Pengaruh supportive work environment (swe) terhadap retensi karyawan yang dimediasi oleh komitmen afektif pada karyawan kyriad muraya hotel banda aceh. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, 7(1), 147-165.
Arasanmi, C. N., & Krishna, A. (2019). Employer branding: perceived organisational support and employee retention-the mediating role of organisational commitment. Industrial and commercial Training, 51(3), 174-183.
Astuti, Y. F., & Amir, D. A. (2023). The effect of person-organization fit, person-job fit, and organizational commitment on organizational citizenship behavior: Evidence from employees in the indonesia public sector. Diponegoro International Journal of Business, 6(1), 1-8.
Bagis, F. (2018). Does job satisfaction mediate the effect of procedural justice and distributive justice on organizational commitment?: Case study of education institution. In 2018 3rd international conference on education, sports, arts and management engineering (icesame 2018).
Bagis, F., & Yulianeu, A. (2024). Enhancing employee performance through AI-enabled HR analytics: Exploring the roles of job crafting, perceived risk, and employee engagement. Journal of Digitovation and information system, 4(1), 81-97.
Blau, P. M. (1979). Elements of sociological theorizing. Humboldt Journal of Social Relations, 7(1), 103-122
Firth, R. (1967). The anatomy of certainty. The Philosophical Review, 76(1), 3-27.
Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 161-178.
Hair Jr, J. F., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: Updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107-123.
Harden, G., Boakye, K. G., & Ryan, S. (2018). Turnover intention of technology professionals: A social exchange theory perspective. Journal of Computer Information Systems, 58(4), 291-300.
Hardono, H., Haryono, H., & Yusuf, A. (2017). Kepemimpinan kepala sekolah, supervisi akademik, dan motivasi kerja dalam meningkatkan kinerja guru. Educational Management, 6(1), 26-33.
Homans, G. C. (1958). Social behavior as exchange. American journal of sociology, 63(6), 597-606.
Imam, G., & Hengky, L. (2015). Partial least squares: Konsep, teknik dan aplikasi menggunakan program smartpls 3.0. Universitas Diponegoro Semarang.
Kelley, H. H., et al. (1959). The social psychology of groups. Transaction Publishers.
Kennedy, P. S. J. (2024). Hospitality: Sejarah dan Perkembangannya dalam Manajemen Pariwisata. IKRAITHHUMANIORA, 8(2), 78-97.
Khan, H. G. A. (2021). Enhancing employee retention in supervisory support context: Role of person-organisations fit and career commitment. Global Journal of Business, Economics and Management: Current Issues, 11(3), 178-191.
Kieserling, A. (2019). Blau (1964): exchange and power in social life. Schlüsselwerke der Netzwerkforschung, 51-54.
Kurniawan, I. S., & Rohmanto, S. (2021). Mediasi kepuasan kerja pada pengaruh dukungan atasan terhadap ocb karyawan.
Langi, M. P., Lagarense, B. E. S., & Lintong, O. (2024). Analisis strategi Pelaku Bisnis Perhotelan Dalam
Mendukung Pariwisata Kota Manado. HOSPITALITY AND TOURISM, 7(2), 53-71.
Lubis, A. L., Supardi, S., & Fatimah, Z. (2024). Pelatihan peningkatan kualitas layanan pelanggan restoran rm. sederhana winsor batam. Jurnal Keker Wisata, 2(2), 197-210.
Malinowski, B. (1922). Ethnology and the study of society. Economica(6), 208-219.
Mauss, M. (1924). Divisions et proportions des divisions de la sociologie. L’Année sociologique (1896/1897-1924/1925), 2, 98-176.
Minchington, B. (2010). Employer brand leadership: A global perspective. Collective Learning Australia.
Naz, S., Li, C., Nisar, Q. A., Khan, M. A. S., Ahmad, N., & Anwar, F. (2020). A study in the relationship between supportive work environment and employee retention: Role of organizational commitment and person–organization fit as mediators. Sage Open, 10(2), 2158244020924694.
Nduru, I. K., & Pohan, Y. A. (2024). Pengaruh komitmen organisasional, stres kerja, dan kompensasi terhadap retensi perawat di rumah sakit umum sinar husni medan. JURNAL WIDYA, 5(2), 1584-1599.
Nuralim, N., Rizky, M. S., & Aguspriyani, Y. (2024). Teknik pengambilan sampel purposive dalam mengatasi kepercayaan masyarakat pada bank syariah Indonesia. Musytari: Neraca Manajemen, Akuntansi, dan Ekonomi, 3(2), 11-20.
Pertiwi, S. M., Suyanto, S., & Asmara, D. (2019). Kualitas pelayanan pramusaji terhadap kepuasan tamu di restoran cashmere aston solo hotel. Jurnal Pariwisata Indonesia, 15(2), 60-66.
Priyatno, S., & Rijanti, T. (2024). Commitment with job satisfaction as a mediating variable: A study of employees at perumda tirta moedal in semarang city pengaruh lingkungan kerja dan work life balance terhadap komitmen organisasional dengan kepuasan kerja sebagai variabel mediasi. Stud, 5(2), 8546–8569.
Purwanto, A. (2020). The relationship of transformational leadership, organizational justice and organizational commitment: A mediation effect of job satisfaction. Journal of Critical Reviews.
Sahlins, M. (1976). Colors and cultures.
Saputra, I. K. R. D., & Riana, I. G. (2021). The relationships of work environment, compensation, and organizational commitments on employee retention. Journal of Multidisciplinary Academic, 5(1), 20-25.
Simon, J. G. M. H. A. (1958). Organizations.
Stefanie, K., Suryani, E., & Maharani, A. (2020). Flexible work arrangement, work life balance, kepuasan kerja, dan loyalitas karyawan pada situasi Covid-19. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 4(3), 1725-1750.
Sudibjo, N., & Prameswari, R. K. (2021). The effects of knowledge sharing and person-organization fit on the relationship between transformational leadership on innovative work behavior. Heliyon, 7(6).
Sumaryono, A., Fitrian, F., & Madhakomala, R. M. R. (2025). Culture of productivity in higher education institutions in Indonesia. Jurnal Edusci, 2(3), 192-204.
Surito, S., Arifin, A. H., & Aiyub, A. (2019). Pengaruh disiplin kerja, dan lingkungan kerja terhadap komitmen organisasi pegawai universitas malikussaleh dengan kepuasan kerja sebagai variabel intervening. J-MIND (Jurnal Manajemen Indonesia), 4(1), 30-46.
Suwaji, R., & Sabella, R. I. (2019). Pengaruh motivasi dan kompensasi terhadap Retensi karyawan PT. Aerofood ACS Kota Surabaya. Jurnal Mitra Manajemen, 3(10), 976-990.
Tambak, S., Elvina, E., & Prayoga, Y. (2022). Pengaruh pengembangan karir, kompensasi, kepuasan kerja dan komitmen organisasi terhadap retensi pegawai dan lingkungan kerja pt. marbau jaya indah raya. Jurnal Pendidikan Tambuasai, 6(2), 22.
Verbeke, W., Volgering, M., & Hessels, M. (1998). Exploring the conceptual expansion within the field of organizational behaviour: Organizational climate and organizational culture. Journal of Management Studies, 35(3), 303-329.
Widiani, E. P. S., & Mas’ud, F. (2023). Pengaruh work-life balance, kepuasan kerja, dan supportive work environment terhadap retensi karyawan (studi pada karyawan tetap pt. nasmoco cabang gombel). Diponegoro Journal of Management, 12(5).
Wijaya, G. V., & Iskandar, H. (2024). The impact of training programs on employee retention at alila hotels. Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora (KAGANGA), 7(2), 827–844.
Wulandari, S., Astuti, R., & Basysyar, F. M. (2024). Implementasi teknik data mining pada data kunjungan wisatawan menggunakan k-means clustering di hotel bintang kota cirebon. JATI (Jurnal Mahasiswa Teknik Informatika), 8(1), 1142-1149.
Yusliza, M. Y., Faezah, J. N., Muhammad, J. S. Z., Ramayah, T., Ali, N., & Noor, N. (2021). Analysing the relationship between supportive work environment and employee retention. In Proceedings of the 11th annual international conference on industrial engineering and operations management.
Yusoff, M., McLeay, F., & Woodruffe-Burton, H. (2015). Dimensions driving business student satisfaction in higher education. Quality Assurance in Education, 23(1), 86-104.
Alias, N. E., Zailan, N. A., Jahya, A., Othman, R., & Sahiq, A. N. M. (2019). The effect of supportive work environment on employee retention at Malaysia Information, Communication, and Technology (ICT) industry. International Journal of Academic Research in Business and Social Sciences, 9(8), 61-77.
Alifa, S., & Rakhmawati, L. (2022). Pengaruh supportive work environment (swe) terhadap retensi karyawan yang dimediasi oleh komitmen afektif pada karyawan kyriad muraya hotel banda aceh. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, 7(1), 147-165.
Arasanmi, C. N., & Krishna, A. (2019). Employer branding: perceived organisational support and employee retention-the mediating role of organisational commitment. Industrial and commercial Training, 51(3), 174-183.
Astuti, Y. F., & Amir, D. A. (2023). The effect of person-organization fit, person-job fit, and organizational commitment on organizational citizenship behavior: Evidence from employees in the indonesia public sector. Diponegoro International Journal of Business, 6(1), 1-8.
Bagis, F. (2018). Does job satisfaction mediate the effect of procedural justice and distributive justice on organizational commitment?: Case study of education institution. In 2018 3rd international conference on education, sports, arts and management engineering (icesame 2018).
Bagis, F., & Yulianeu, A. (2024). Enhancing employee performance through AI-enabled HR analytics: Exploring the roles of job crafting, perceived risk, and employee engagement. Journal of Digitovation and information system, 4(1), 81-97.
Blau, P. M. (1979). Elements of sociological theorizing. Humboldt Journal of Social Relations, 7(1), 103-122
Firth, R. (1967). The anatomy of certainty. The Philosophical Review, 76(1), 3-27.
Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 161-178.
Hair Jr, J. F., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: Updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107-123.
Harden, G., Boakye, K. G., & Ryan, S. (2018). Turnover intention of technology professionals: A social exchange theory perspective. Journal of Computer Information Systems, 58(4), 291-300.
Hardono, H., Haryono, H., & Yusuf, A. (2017). Kepemimpinan kepala sekolah, supervisi akademik, dan motivasi kerja dalam meningkatkan kinerja guru. Educational Management, 6(1), 26-33.
Homans, G. C. (1958). Social behavior as exchange. American journal of sociology, 63(6), 597-606.
Imam, G., & Hengky, L. (2015). Partial least squares: Konsep, teknik dan aplikasi menggunakan program smartpls 3.0. Universitas Diponegoro Semarang.
Kelley, H. H., et al. (1959). The social psychology of groups. Transaction Publishers.
Kennedy, P. S. J. (2024). Hospitality: Sejarah dan Perkembangannya dalam Manajemen Pariwisata. IKRAITHHUMANIORA, 8(2), 78-97.
Khan, H. G. A. (2021). Enhancing employee retention in supervisory support context: Role of person-organisations fit and career commitment. Global Journal of Business, Economics and Management: Current Issues, 11(3), 178-191.
Kieserling, A. (2019). Blau (1964): exchange and power in social life. Schlüsselwerke der Netzwerkforschung, 51-54.
Kurniawan, I. S., & Rohmanto, S. (2021). Mediasi kepuasan kerja pada pengaruh dukungan atasan terhadap ocb karyawan.
Langi, M. P., Lagarense, B. E. S., & Lintong, O. (2024). Analisis strategi Pelaku Bisnis Perhotelan Dalam
Mendukung Pariwisata Kota Manado. HOSPITALITY AND TOURISM, 7(2), 53-71.
Lubis, A. L., Supardi, S., & Fatimah, Z. (2024). Pelatihan peningkatan kualitas layanan pelanggan restoran rm. sederhana winsor batam. Jurnal Keker Wisata, 2(2), 197-210.
Malinowski, B. (1922). Ethnology and the study of society. Economica(6), 208-219.
Mauss, M. (1924). Divisions et proportions des divisions de la sociologie. L’Année sociologique (1896/1897-1924/1925), 2, 98-176.
Minchington, B. (2010). Employer brand leadership: A global perspective. Collective Learning Australia.
Naz, S., Li, C., Nisar, Q. A., Khan, M. A. S., Ahmad, N., & Anwar, F. (2020). A study in the relationship between supportive work environment and employee retention: Role of organizational commitment and person–organization fit as mediators. Sage Open, 10(2), 2158244020924694.
Nduru, I. K., & Pohan, Y. A. (2024). Pengaruh komitmen organisasional, stres kerja, dan kompensasi terhadap retensi perawat di rumah sakit umum sinar husni medan. JURNAL WIDYA, 5(2), 1584-1599.
Nuralim, N., Rizky, M. S., & Aguspriyani, Y. (2024). Teknik pengambilan sampel purposive dalam mengatasi kepercayaan masyarakat pada bank syariah Indonesia. Musytari: Neraca Manajemen, Akuntansi, dan Ekonomi, 3(2), 11-20.
Pertiwi, S. M., Suyanto, S., & Asmara, D. (2019). Kualitas pelayanan pramusaji terhadap kepuasan tamu di restoran cashmere aston solo hotel. Jurnal Pariwisata Indonesia, 15(2), 60-66.
Priyatno, S., & Rijanti, T. (2024). Commitment with job satisfaction as a mediating variable: A study of employees at perumda tirta moedal in semarang city pengaruh lingkungan kerja dan work life balance terhadap komitmen organisasional dengan kepuasan kerja sebagai variabel mediasi. Stud, 5(2), 8546–8569.
Purwanto, A. (2020). The relationship of transformational leadership, organizational justice and organizational commitment: A mediation effect of job satisfaction. Journal of Critical Reviews.
Sahlins, M. (1976). Colors and cultures.
Saputra, I. K. R. D., & Riana, I. G. (2021). The relationships of work environment, compensation, and organizational commitments on employee retention. Journal of Multidisciplinary Academic, 5(1), 20-25.
Simon, J. G. M. H. A. (1958). Organizations.
Stefanie, K., Suryani, E., & Maharani, A. (2020). Flexible work arrangement, work life balance, kepuasan kerja, dan loyalitas karyawan pada situasi Covid-19. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 4(3), 1725-1750.
Sudibjo, N., & Prameswari, R. K. (2021). The effects of knowledge sharing and person-organization fit on the relationship between transformational leadership on innovative work behavior. Heliyon, 7(6).
Sumaryono, A., Fitrian, F., & Madhakomala, R. M. R. (2025). Culture of productivity in higher education institutions in Indonesia. Jurnal Edusci, 2(3), 192-204.
Surito, S., Arifin, A. H., & Aiyub, A. (2019). Pengaruh disiplin kerja, dan lingkungan kerja terhadap komitmen organisasi pegawai universitas malikussaleh dengan kepuasan kerja sebagai variabel intervening. J-MIND (Jurnal Manajemen Indonesia), 4(1), 30-46.
Suwaji, R., & Sabella, R. I. (2019). Pengaruh motivasi dan kompensasi terhadap Retensi karyawan PT. Aerofood ACS Kota Surabaya. Jurnal Mitra Manajemen, 3(10), 976-990.
Tambak, S., Elvina, E., & Prayoga, Y. (2022). Pengaruh pengembangan karir, kompensasi, kepuasan kerja dan komitmen organisasi terhadap retensi pegawai dan lingkungan kerja pt. marbau jaya indah raya. Jurnal Pendidikan Tambuasai, 6(2), 22.
Verbeke, W., Volgering, M., & Hessels, M. (1998). Exploring the conceptual expansion within the field of organizational behaviour: Organizational climate and organizational culture. Journal of Management Studies, 35(3), 303-329.
Widiani, E. P. S., & Mas’ud, F. (2023). Pengaruh work-life balance, kepuasan kerja, dan supportive work environment terhadap retensi karyawan (studi pada karyawan tetap pt. nasmoco cabang gombel). Diponegoro Journal of Management, 12(5).
Wijaya, G. V., & Iskandar, H. (2024). The impact of training programs on employee retention at alila hotels. Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora (KAGANGA), 7(2), 827–844.
Wulandari, S., Astuti, R., & Basysyar, F. M. (2024). Implementasi teknik data mining pada data kunjungan wisatawan menggunakan k-means clustering di hotel bintang kota cirebon. JATI (Jurnal Mahasiswa Teknik Informatika), 8(1), 1142-1149.
Yusliza, M. Y., Faezah, J. N., Muhammad, J. S. Z., Ramayah, T., Ali, N., & Noor, N. (2021). Analysing the relationship between supportive work environment and employee retention. In Proceedings of the 11th annual international conference on industrial engineering and operations management.
Yusoff, M., McLeay, F., & Woodruffe-Burton, H. (2015). Dimensions driving business student satisfaction in higher education. Quality Assurance in Education, 23(1), 86-104.
Published
2024-09-11
How to Cite
Fatmah Bagis, Efi Miftha Faridli, & Mega Aprillia Pratamasar. (2024). From Support to Loyalty: How Work Environment, Commitment, and Fit Affect Employee Retention. Journal of Advanced Research in Social Sciences and Humanities, 9(3), 28-37. https://doi.org/10.26500/JARSSH-09-2024-0303
Section
Articles
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
